During office hours, we are fully equipped and ready to help with all of your urgent care and critical care needs. If you find that you need urgent care assistance after hours, please give us a call at 250-963-9898 so we may advise you on your situation.
Where can you go if you’re in a pet emergency?
Kelowna, Calgary, Edmonton, and Vancouver are the closest cities with true emergency clinics.
VetTriage is a virtual vet service that can provide care quickly and guide you if your pet is experiencing a true emergency or what your next steps are.VetTriage.com
Understand if Your Pet is in a True Emergency or How to Best Reach Pet Health Services You May Need
How to Best Respond When Your Pet’s Health Concern is: Non-Urgent
For non-urgent pet concerns, please wait for daytime hours to contact your local veterinary clinic.
- Itching / Scratching
- Chronic weight loss
- Chronic illnesses / diseases with no recent change in condition
- Hair loss
- Red eyes / skin / ears
- A single seizure with full recovery
- Ear infections
How to Best Respond When Your Pet’s Health Concern is: Semi-Urgent
For semi-urgent pet concerns, please wait for daytime hours to contact your local veterinary clinic or visit VetTriage.com.
- Vomiting (2 or fewer episodes)
- Acute diarrhea (without vomiting)
- Straining to defecate
- Witnessed ingestion of foreign body with no signs of illness
- Blood in urine / straining to urinate in a dog or female cat
- Small wounds or lacerations
- Broken toenails
- Non-productive cough but breathing fine otherwise
- Squinting / eye discharge / significantly swollen eye
- Allergic reactions (swelling, hives)
- Witnessed ingestion of rat bait
- Mild trauma / single injury
How to Best Respond When Your Pet’s Health Concern is: Urgent
For urgent pet concerns, please visit VetTriage.com and then call After-Hours Emergency Group.
- Persistent / severe vomiting
- Appetite loss for more than 24 hours
- Known foreign body ingestion causing illness
- Mulitple seizures within a 24-hour period, but not actively seizing
- Aggressive coughing without distress
- Toxic ingestion
- Trouble during active labor / illness post-birth
- Diarrhea paired with vomiting or loss of appetite
How to Best Respond When Your Pet’s Health Concern is: True Emergency
For true emergency pet concerns, please contact After-Hours Emergency Group immediately or an Emergency Clinic!
- Respiratory distress
- Unable to walk or get up
- Straining to urinate (especially in a male cat)
- Severe trauma (hit by car, animal attack, severe or multiple injuries)
- Active seizures / cluster seizure / status epilepticus
- Profuse bleeding from any wound
- Persistent non-productive retching