Client Policies

Welcome to our clinic!

We thank you for selecting us to serve your pet’s needs. Our team is dedicated to providing quality care and service to our clients and patients. Please take a few minutes to read over our basic policies. If you have any questions, please do not hesitate to direct your inquiries to Kate, our office manager.

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Regular Visits & the Client/Veterinary/Patient Relationship

Regular visits are not only imperative for the long lasting health of your pet but they are also important in maintaining a strong client/veterinary/patient relationship, enabling us to better meet your needs and the needs of your pets. Routine visits also allow for accurate vaccination reminders, thorough follow ups and preventative health care. We offer promotional services in various months throughout the year and the more current your information, the better equipped we will be to advise you when it’s time for your pet’s annual visit and help you with appointments which best suit your schedule.


It is very important to us that your wait time while at our clinic is minimal. Your time is valuable and we know the great deal of effort you put in to booking an appointment for your pet. We consider an appointment to be an agreement between yourself and us and will do our best to get you in on time. If we experience any delays due to an urgent situation we will do our best to notify you before your appointment and give you the option the reschedule. Please help us by arriving on time and notifying us if you are running late or are unable to keep your appointment.

Urgent Care

We cater to canine, feline and equine urgent health concerns during regular office hours as well as outside of regular office hours. If there is an urgent care situation with another pet while you are in clinic with your pet, we ask that you please be patient if there is a delay during your appointment time due to treating a patient in need of immediate care. We will inform you any known delays, whenever possible.

Financial Arrangements

Payment is due at the time services are rendered (upon completion of your examination, treatment recommendation and/or hospitalization). We accept cash, debit, Visa, MasterCard and E-transfers. Financing arrangements can be made through Affirm.

Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0-31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.

For more information, please see

If you have an urgent health concern, please call the clinic immediately and we will do everything possible to get your pet in at the earliest opportunity. If we are out of the clinic or it is after clinic hours, we have an answering service available to take calls and you will be forwarded to the on call veterinarian.

We appreciate having you as a client in our practice. We will do everything possible to deliver the highest quality care in a safe and comfortable environment for you and your pet.

Please do not hesitate to discuss any questions you have about our services and clinic policies.