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Welcome to our clinic! We thank you for selecting us to serve your pet's needs. Our team is dedicated to providing the highest quality care and service to our clients and patients. Please take a few minutes to read over our basic policies. If you have any questions, please do not hesitate to direct your inquiries to Kate or Chandra, our office managers.

Regular Visits & the Client/Veterinary/Patient Relationship

Regular visits are not only imperative for the long lasting health of your pet but they are also important in maintaining a strong client/veterinary/patient relationship, enabling us to better meet your needs and the needs of your pets. Routine visits also allow for accurate vaccination reminders, thorough follow ups and preventative health care. We offer promotional services in various months throughout the year and the more current your information, the better equipped we will be to advise you when it’s time for your pet’s annual visit and help you with appointments which best suit your schedule.

Appointments

It is very important to us that your wait time while at our clinic is minimal. Your time is valuable and we know the great deal of effort you put in to booking an appointment for your pet. We consider an appointment to be an agreement between yourself and us and will do our best to get you in on time.  If we experience any delays due to an emergency and or urgent situation we will do our best to notify you before your appointment and give you the option the reschedule.  Please help us by arriving on time and notifying us if you are running late or are unable to keep your appointment.

Emergencies

We cater to canine, feline and equine emergencies during regular office hours as well as outside of regular office hours. If an emergency occurs while you are in clinic with your pet, we ask that you please be patient if there is a delay during your appointment time due to treating a patient in need of immediate care. We will inform you any known delays, whenever possible.

Financial Arrangements

Payment is due at the time services are rendered (upon completion of your examination, treatment recommendation and/or hospitalization). We accept cash, debit, Visa, MasterCard and E-transfers.  Financing arrangements can be made through HealthSmart Financial

If you have an emergency, please call the clinic immediately and we will do everything possible to get your pet in at the earliest opportunity. If we are out of the clinic or it is after clinic hours, we have an answering service available to take calls and you will be forwarded to the on call veterinarian.

We appreciate having you as a client in our practice. We will do everything possible to deliver the highest quality care in a safe and comfortable environment for you and your pet.

Please do not hesitate to discuss any questions you have about our services and clinic policies. 

Exclusive Offer

New patients receive 10% OFF* first visit.

*Discount not to be combined with any other offer, Offer only valid if booked through website
Click here and select new client/patient the from selections menu

Request an Appointment
THIS ---->https://murdochvetcom.vetmatrixbase.com/client-policies.html

Office Hours

DayMorning
Monday8:30am5:30pm
Tuesday8:30am5:30pm
Wednesday8:30am5:30pm
Thursday8:30am5:30pm
Friday8:30am5:30pm
Saturday9:00am12:00pm
SundayClosedClosed
Day Morning
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
8:30am 8:30am 8:30am 8:30am 8:30am 9:00am Closed
5:30pm 5:30pm 5:30pm 5:30pm 5:30pm 12:00pm Closed

Surgical Admitting is 8:00 am Monday - Thursday

Testimonial

Always so caring and thorough with my fur baby. Love that you never feel rushed out, no over booking. Also am happy they put emergencies first as that is what I would want done if it were my animal. 

Meghan
Prince George, BC

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